Below is a list of common Frequently Asked Questions about our products and online shop.

Who makes the bed? How long does it take? How do I order?
Why is it special? Can I purchase it in a high street shop?

How do I place an order?

How do I use the Shopping Bag?

How are items dispatched? What delivery options do I have?

How is postage and packing calculated?

How do I complete my order?

Who is responsible for international duties and taxes?

What is your returns policy?

To place an order you must add the items you wish to purchase to your Shopping Bag. You can use our product navigation or search for items to add to your bag. Once you have added all the items you wish to order, you can begin the check out process by clicking on the Shopping Bag link near the top of the page and clicking on the 'check out' button from the Shopping Bag.

Check Out is a simple 3 step process.

Step 1: User Information
This is where you enter your invoice information, delivery information, communication preferences, select whether you would like to view your order status online and select your delivery options.

Step 2: Review Information and Payment Information
This is where you can review your order and make any changes. You will have the opportunity to edit your Shopping Bag, edit your invoice and/or delivery information, change your delivery options, enter a gift card message and enter your payment information.

Step 3: Order Confirmation
If your order was processed successfully, you will receive an order confirmation on screen. You will also receive an email confirmation of your order.

The Shopping Bag is where all the items you wish to purchase will be placed after you click on the 'add to bag' button on an item page. There are several actions you can perform on this page.

Updating quantities:
If you need to change the quantity for an item in your bag, select the number in the quantity text field and type in the new desired quantity. Click on the 'update bag' link to have your changes saved.

Removing items:
To remove an item you can either click on the 'delete' link for that item or you can change the quantity to zero (0) and press the 'update bag' link.

Checking Out:
Once you're ready to begin placing your order press the 'check out' button to begin the check out process. You will have a chance to edit your Shopping Bag before checking out again at Step Two of the check out process.

The default delivery option for all orders being dispatched within European countries*** is surface mail.
Depending on the delivery destination you will have various expedited delivery options available. Please note, some destinations do not have a surface mail option due to their location.

All other International Orders:
For all other destinations we offer an International Economy and/or International Priority delivery option, depending on location. Delivery times will vary depending on the destination.

All duties and taxes are the responsibility of the recipient and will be assessed on delivery. Please note that all prices listed on this site are in Euros.

Postage and packing is calculated based on the total amount of your order before any taxes have been applied, except for the Mattress & Box Spring** which have separate postage costs associated with them.

Please note that all prices listed on this site are in Euros.

Postage and Packing

*** Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

** Mattress & Box Spring: prices on request
Please call for detailed postage and packing costs for the mattress & box spring. Postage and packing for this item is additional and will vary based on delivery destination. The rates above do not reflect those for the mattress & box spring.

Please note that all prices listed on this site are in Euros including VAT, unless otherwise stated.

To complete your order you must go through the three-step check out process. At Step Two you will have the opportunity to review your order and make any necessary changes. You will then enter your payment information, using up to two credit cards to make your purchase, and press the 'complete order' button. Your credit card will be authorized and on authorization your order will be completed.

You will receive an on-screen order receipt and confirmation as well as an email confirmation.

All duties and taxes are the responsibility of the recipient and will be assessed on delivery. Please note that all prices listed on this site are in Euros.

Items are accepted for refund or exchange if returned in their original packaging in new/saleable condition within thirty (30) days of purchase. A refund or exchange will be made to the purchaser upon request.

For items being sent to our Returns department, please be sure to send your item by insured, traceable mail. This service is offered by UPS, FedEx, DHL, TNT and other carriers. Please include a copy of the invoice and a note with your address and daytime phone number together with your instructions and send to:

HOTELS AT HOME - SHOPCOURTYARD - 74, rue de la Belle Etoile - BP 52379 Paris Nord 2 - 95942 - ROISSY CDG CEDEX FRANCE

Please note that for bedding products, returns are subject to prior agreement with our customer service department.

For more information, please refer to our Standard Terms of Sale or contact us via email at: support.eu@shopcourtyard.com or call our customer service department on +800 515 00 515 (toll free) or +33 1 41 51 51 53, Monday - Friday, 8:00 a.m. to 8:00 p.m. CET:

1800 936 113 (Ireland toll free), 0808 238 9747 (UK toll free), 0800 588 8381 (Germany toll free), 0805 100 833 (France toll free), +800 515 00 515 (Europe toll free) +33 1 41 51 51 53 (Europe direct).