Return Policy
What is your return policy?
Items are accepted for refund or exchange if returned in their original packaging in new/saleable condition within thirty (30) days of purchase. A refund or exchange will be made to the purchaser upon request.
Are there any items that are non-returnable?
Beds, pillows and opened bedding are not accepted for returns or exchange. Used or laundered bedding, towels and robes are not returnable.
How can I return an item?
For items being sent to our Returns department, please be sure to send your item by insured, traceable mail. This service is offered by UPS, FedEx, DHL, TNT and other carriers. Please include a copy of the invoice and a note with your address and daytime phone number together with your instructions and send to:
ShopMarriott Returns Department
BP 52379
74 rue de la Belle Etoile
95942 Roissy CDG Cedex
France
Please note that for bedding products, returns are subject to prior agreement with our customer service department.
For more information, please refer to our Standard Terms of Sale or contact us via email at:
support.eu@shopmarriott.com or call our customer service department Monday - Friday, 8:00 a.m. to 8:00 p.m. CET : 1800 936 113 (Ireland toll free), 0808 238 9747 (UK toll free), 0800 588 8381 (Germany toll free), 0805 100 833 (France toll free), +800 515 00 515 (Europe toll free) +33 1 41 51 51 53 (Europe direct).